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Community Services – Medical Transportation

A MAT Van with a liftNon- Emergency Medical Assistance Transportation (NEMT)

Medical Assistance (MA) Transportation provides transport to non-emergency medical appointments for eligible residents who have no other means of transportation.

If you have a friend or family member who will transport you to your appointment, they may be eligible for gas reimbursement. They MUST register with our office prior to providing transports. Call 410-876-4813 for more details.

MA Transportation is not for emergencies. If you have an emergency, please call 911.

For more information about the NEMT program click here MA Transportation Brochure for our brochure.

Are you a medical facility or provider and need to schedule transportation for your MA patient?  Please visit the Provider page for information and forms.

For more information about NEMT Transportation program, visit the Maryland Department of Health’s  Division of Community Support Services page.

Click here to watch a video on Carroll County’s Trailblazer routes

How to Obtain Services

Who can get services?

Residents must have Medical Assistance (MA) to qualify.

Residents with Qualified Medicare Beneficiary (QMB), Specified Low Income Medicare Benefits (SLMB), and Primary Adult Care (PAC) are NOT eligible for MA Transportation. Residents of Skilled Nursing Home facilities (SNFs) who have Medicare Part A are NOT eligible for MA transportation.

How do I get services?

Call 410-876-4813 between 8:00 a.m. and 4:00 p.m., Monday through Friday, to schedule a ride or get more information.

Para obtener Servicios de Interprete en Espanol: 410-876-2152.

Rides are available Monday through Friday, 6:00 a.m. – 6:00 p.m.  Weekend transportation for hospital discharges may be provided.  Please contact our office for more information. NEW rule regarding overnight transportation: Transportation will no longer be available for ambulatory riders between 10 p.m. and 6 a.m. For details, please read this Facility Letter on Contractual Changes.

You will need to provide your:

  • Full name
  • Address
  • Phone number
  • Medical assistance number
  • Social security number
  • Date of birth
  • Appointment date and time
  • Name, address, and phone numbers for your scheduled appointment
  • Additional information may be required.

When you have scheduled a ride:

  • Be ready and waiting one hour before your scheduled pick up time.
  • Be aware that your ride may arrive up to 30 minutes before or 15 minutes after scheduled pickup time.
  • Do not eat, drink, or smoke in vehicles.
  • Be respectful.

Paperwork may be needed for out-of-area transports.

Rides must be scheduled 24 hours in advance of your scheduled appointment.  For Shuttle services, transportation will need to be scheduled five business days before your appointment to allow for ticket disbursement.

If you are not at the pick up address at your scheduled appointment pick up time 3 times in a 30 day period a letter will be sent to the address on file advising you that future incidents may result in your being required to confirm all future rides within 24 hours before your pick up or your ride will be cancelled.