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Community Services – Medical Transportation

A MAT Van with a liftNon- Emergency Medical Assistance Transportation (NEMT)

Due to the current State of Emergency, the Carroll County Health Department has had to adjust the transportation services provided for NON-Emergency Medical Assistance Transportation to reduce the risk of customer and staff exposure to COVID-19. 

Our staff are working to ensure needed transportation is provided, please continue to call 410-876-4813, to request transportation services.  You will be asked additional screening questions about your current health status as it relates to the COVID-19 symptoms.

Please be aware that all participants are strongly encouraged to wear face coverings (mask or scarf) while being transported.  Please follow the CDC guidance.

We are focused on providing transportation for the following lifesaving services that have not been cancelled or postponed to a later date:

Dialysis, radiation, chemotherapy, physical therapy, substance use disorder, counseling or other recurring appointments.

All requests from hospitals for transfer or discharges of eligible and qualified participants shall be provided utilizing the appropriate mode of transportation.  Provider certification forms for hospital discharges and transfers will be required for ambulance requests only.

Request for pharmacy transports will be limited to pharmacy’s where delivery is not an option.  Any additional shopping performed while at the pharmacy may result in future trips to the pharmacy being denied.

All other appointments should be provided via the phone/telemedicine or postponed to a later date.  If an appointment cannot be postponed or a clinician requests the patient be present for services, transportation services will be provided.

Any person scheduled for transport with a fever and respiratory symptoms or has been exposed in the last 14 days with someone with fever and respiratory symptoms should cancel their transposition services ASAP.

We apologize for any inconvenience this may cause as we work to keep everyone safe.




Medical Assistance (MA) Transportation provides transport to non-emergency medical appointments for eligible residents who have no other means of transportation.

If you have a friend or family member who will transport you to your appointment, they may be eligible for gas reimbursement. They MUST register with our office prior to providing transports. Call 410-876-4813 for more details.

MA Transportation is not for emergencies. If you have an emergency, please call 911.

For more information about the NEMT program click here MA Transportation Brochure for our brochure.

Are you a medical facility or provider and need to schedule transportation for your MA patient?  Please visit the Provider page for information and forms.

For more information about NEMT Transportation program, visit the Maryland Department of Health’s  Division of Community Support Services page.

Carroll Transit System, operated by Ride With Us, offers six routes called TrailBlazers, that are open to the public. For more information, visit Trailblazer routes and schedules 

How to Obtain Services

Who can get services?

Residents must have Medical Assistance (MA) to qualify.

Residents with Qualified Medicare Beneficiary (QMB), Specified Low Income Medicare Benefits (SLMB), and Primary Adult Care (PAC) are NOT eligible for MA Transportation. Residents of Skilled Nursing Home facilities (SNFs) who have Medicare Part A are NOT eligible for MA transportation.

How do I get services?

Call 410-876-4813 between 8:00 a.m. and 4:00 p.m., Monday through Friday, to schedule a ride or get more information.

Para obtener Servicios de Interprete en Espanol: 410-876-2152.

Rides are available Monday through Friday, 6:00 a.m. – 6:00 p.m.  Weekend transportation for hospital discharges may be provided.  Please contact our office for more information. NEW rule regarding overnight transportation: Transportation will no longer be available for ambulatory riders between 10 p.m. and 6 a.m. For details, please read this Facility Letter on Contractual Changes.

You will need to provide your:

  • Full name
  • Address
  • Phone number
  • Medical assistance number
  • Social security number
  • Date of birth
  • Appointment date and time
  • Name, address, and phone numbers for your scheduled appointment
  • Additional information may be required.

When you have scheduled a ride:

  • Be ready and waiting one hour before your scheduled pick up time.
  • Be aware that your ride may arrive up to 30 minutes before or 15 minutes after scheduled pickup time.
  • Do not eat, drink, or smoke in vehicles.
  • Be respectful.

Paperwork may be needed for out-of-area transports.

Rides must be scheduled 24 hours in advance of your scheduled appointment.  For Shuttle services, transportation will need to be scheduled five business days before your appointment to allow for ticket disbursement.

If you are not at the pick up address at your scheduled appointment pick up time 3 times in a 30 day period a letter will be sent to the address on file advising you that future incidents may result in your being required to confirm all future rides within 24 hours before your pick up or your ride will be cancelled.