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Non-Emergency Medical Transportation (NEMT)

A MAT Van with a lift

NEMT can provide transportation for people with medical transportation needs.

You can receive free transportation to non-emergency medical appointments if you qualify for our Non-Emergency Medical Assistance Transportation (NEMT) program. It’s important for your health to go to scheduled medical appointments with your providers.

To qualify for NEMT, you must:

  • live in Carroll County
  • have Medical Assistance (MA)
  • have no other means of transportation

NEMT is not for emergencies. If you have an emergency, please call 911.

NEMT Brochure

See How to Get Services below for information on how you can register for NEMT and schedule rides.

For more information about NEMT program, visit the Maryland Department of Health’s Division of Community Support Services page.

Gas Reimbursement for Friends and Family

If you have a friend or family member who can take you to your appointments, they may be eligible for gas reimbursement. They MUST register with our office before they can receive reimbursement. Call 410-876-4813 for more details.

Other Transportation Resources

Carroll Transit System, operated by Ride With Us, offers six routes called TrailBlazers, that are open to the public. For more information, visit Trailblazer routes and schedules

Additional resources: Carroll County Transportation Resources

For Health Care Providers and Facilities

If you are a medical provider or facility representative and need to schedule transportation for your MA patient, please visit the Provider page for information and forms.

How to Get Services

Who can get services?

You must:

  • live in Carroll County
  • have Medical Assistance (MA)
  • have no other means of transportation

Residents with special Medicare benefits such as Qualified Medicare Beneficiary (QMB) or Specified Low Income Medicare Benefits (SLMB) are NOT eligible for Non-Emergency Medical Transportation (NEMT). Residents of Skilled Nursing Home facilities (SNFs) who have Medicare Part A are NOT eligible for NEMT. If you are not sure what benefits you have, check your insurance card.


How do I get services?

Call 410-876-4813 between 8:00 a.m. and 4:00 p.m., Monday through Friday, to schedule a ride or get more information.

Para obtener Servicios de Interprete en Espanol: 410-876-2152.

Rides are available Monday through Friday, 6:00 a.m. – 6:00 p.m.  Weekend transportation for hospital discharges may be provided.  Please contact our office for more information.

NEW rule regarding overnight transportation: Transportation will no longer be available for ambulatory riders (people who can walk) between 10 p.m. and 6 a.m. For details, please read this Facility Letter on Contractual Changes.

To register for NEMT services, you will need to provide your:

  • Full name
  • Address
  • Phone number
  • Medical assistance number
  • Social security number
  • Date of birth
  • Appointment date and time
  • Name, address, and phone numbers for the location of your scheduled appointment
  • Additional information may be required.

When you have scheduled a ride:

  • Be ready and waiting one hour before your scheduled pick up time.
  • Be aware that your ride may arrive up to 30 minutes before or 15 minutes after scheduled pickup time.
  • Do not eat, drink, or smoke in vehicles.
  • Be respectful.

You may need to complete additional paperwork for rides outside our designated area.

Schedule in advance

Rides must be scheduled 24 hours in advance of your scheduled appointment.  For Shuttle services, transportation will need to be scheduled five business days before your appointment to allow for tickets to be purchased and distributed.


Don’t miss your ride!

If you are not at the correct address at your scheduled pick up time 3 times in a 30 day period, you may be required to confirm all future rides within 24 hours before your pick up or your ride will be cancelled.