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Community Services – Medical Transportation

A MAT Van with a liftMedical Assistance (MA) Transportation

Medical Assistance (MA) Transportation provides transport to non-emergency medical appointments for eligible residents who have no other means of transportation.

If you have a friend or family member who will transport you to your appointment, they may be eligible for gas reimbursement. They MUST register with our office prior to providing transports. Call 410-876-4813 for more details. MA Transportation is not for emergencies. If you have an emergency, please call 911.

MA Transportation Brochure

For more information about MA Transportation program, visit the Maryland Department of Health and Mental Hygiene’s Division of Community Support Services page.


Watch a video on Carroll County’s Trailblazer routes

How to Obtain Services

Who can get services?

Residents must have Medical Assistance (MA) to qualify.

County residents with Qualified Medicare Beneficiary (QMB), Specified Low Income Medicare Benefits (SLMB), and Primary Adult Care (PAC) are NOT eligible for MA Transportation. Residents of Skilled Nursing Home facilities (SNFs) who have Medicare Part A are NOT eligible for MA transportation.


How do I get services?

Call 410-876-4813 to schedule a ride or get more information.

Para obtener Servicios de Interprete en Espanol: 410-876-2152.

You will need to give your:

  • Full name
  • Address
  • Phone number
  • Medical assistance number
  • Social security number
  • Date of birth
  • Appointment date and time
  • Name, address, and phone numbers for your scheduled appointment
  • Additional information may be required.

When you have scheduled a ride:

  • Be ready and waiting one hour before your scheduled pick up time.
  • Be aware that your ride may arrive up to 30 minutes before or 15 minutes after scheduled pickup time.
  • Do not eat, drink, or smoke in vehicles.
  • Be respectful.

Paperwork may be needed for out-of-area transports.

Rides must be scheduled 24 hours in advance of your scheduled appointment.  For Shuttle services, transportation will need to be scheduled five business days before your appointment to allow for ticket disbursement.

If you are not at the pick up address at your scheduled appointment pick up time 3 times in a 30 day period a letter will be sent to the address on file advising you that future incidents may result in your being required to confirm all future rides within 24 hours before your pick up or your ride will be cancelled.


Call between 8:00 a.m. and 4:00 p.m., Monday through Friday.

Rides are available Monday through Friday, 7:00 a.m. – 5:00 p.m.